Visiting Marthall & Placing Orders
Whether you are trade or public and you are looking to pay us a visit we will be pleased to meet you! We have two entrances. Our first entrance
is located before the layby on your right if you are heading towards Knutsford. This is our customer entrance. Our rear/second entrance is located
after the layby (if heading towards Knutsford) and it is for our wagons and deliveries. For your safety please use the customer entrance. Park
anywhere in the aisles as you come in. There is a map on our contact us page along with additional directions if you are struggling to find us.
Directly in front of you is our lovely new shop. Come in and meet us. Our counter is located at the rear of the shop. Feel free to browse. We also have a brew machine, snacks and a toilet available.
Please place your order at the counter and get a ticket. When you are ready head outside with your ticket and wait near the shelter. (You can’t miss the shelter its rather big!) When you are next in line our yard team will ask for your ticket and gather your order together. If there isn’t a yard team member immediately available don’t panic they are just serving other people ahead of you. During the months March-September they can be working very hard and we are always extremely busy so please allow time for your visit. We ask that you do not attempt to load yourself unless a member of the team has given you the go ahead.
Our yard is well laid out with most timbers in size order. If you are a little unsure of what you need feel free to browse the yard. A lot of our timbers have labels on with their size. Some have a metal plate in front with a letter on it. i.e. ‘B’. Our staff inside know what an ‘B’ is so if you want to order this way you can. Some customers like to take a picture on their phone of the label if they are unsure. Still stuck? Grab a member of the shop team and we can tell you what it is you are looking at. You can even bring in a bit of timber, pictures or some measurements and we should be able to tell you what it is, your closest option or what you need for your project.
We operate a no smoking policy on the yard even when its raining for insurance purposes. All vehicles enter at their own risk this includes loading and unloading. Our yard team are very good at loading all sorts of vehicles. The counter staff can even provide you with an approximate weight for your goods so you can be confident on the limitations of your trailer/vehicle. We ask you check all items and your load before you leave the yard so you are 100% happy with them and that you have everything you asked for. Its easier than you might think to forget that much needed gate hinge!
Apart from this website Marthall does not advertise. Our customers come from far and wide simply by word of mouth so I think we must be doing something right! We hope you come and visit us soon and allow us to help you with your next project.
Can I return items?
It is possible to return/exchange items you haven't used. (There are a handful of exclusions.) We require your invoice and it needs to be within 28 days of purchase. All items must be in their original purchase condition. We can refund your items in full if the above conditions are met or exchange them for something else.
Can I place order over the telephone?
Our staff are on hand to answer your calls. They are experienced and able to help you price jobs & projects. You can call us in the office 01565 650526
or send us an email to email@example.com
We can take verbal orders over the phone. We do try to read the order back to you so you can confirm you have everything you need. This is because we might not be able to come back to site to exchange or fix any mistakes the same day or without additional costs involved. If you prefer we can email the order over to you so you can check it. Just ask any member of staff and they will happily do this for you.
We can take card payments over the phone or provide you with our bank details if you prefer to do a transfer.
What if you don't stock the size I need?
We can have timbers milled to size. The lead time for this service is approx. 2-3 weeks. We may ask you to put your request on an email. This is to help alleviate any potential mistakes that could be made by words misheard over the telephone. A copy of your order will be emailed to you for you to check and confirm it. Specially cut items once ordered cannot be amended, cancelled or returned. Additional costs for this service may apply.
Can I change or amend my delivery?
If you need to make amendments to your order it can be done up to 48hrs before your delivery. This cut off time is because our yard team pick, count, organise and band your order. To un-band, restock and repick is very time consuming and can potentially lead to mistakes being made. It can also cause delays in getting our delivery vehicles out on time. This cut off period also applies to additional items being added.
What vehicles can you do deliveries with?
Marthall operate a Hiab vehicle and a transit tipper. Our crane vehicle can carry a maximum of 14 tonnes and the transit 1.1 tonnes. The transit is limited to
350kg if the timbers are very long and need to be placed on the head board. (Anything over 3.6m)
Our truck is quite large 24ft ridged body so there are limitations to the places it can go but it also means we can deliver large volumes of timber for bigger jobs. We can offer multiple transit trips if the truck won’t fit but it will involve additional delivery costs.
How much do you charge for delivery?
We charge delivery at approximately £2.50 +VAT per mile regardless of spend. We do not build delivery into the cost of our goods like a lot of other competitors. The delivery charge helps to cover the majority of the costs involved in running our vehicles.
Can you carry by order round the back?
Our drivers are Steven and Niall and they are very friendly and helpful. They will off load onto driveways and front gardens but we cannot transport goods down side paths, ginnels into garages and to back gardens. For insurance purposes we will not drive onto smaller driveways as the weight of our vehicles can cause damage. If you invite the driver or his vehicle off the highway, and at his discretion he is willing to help, this is done entirely at your own risk. We are unable to offer compensation of any kind for any damaged caused.
Who can I speak to if I have a problem with my delivery?
If you have a question regarding your delivery we have a dedicated team member who goes by the name of Dave Clowes. Just give us a call and he will be ready and waiting to help.
Can I pay when you arrive on site?
We cannot accept payment on delivery. All goods must be paid for 48hrs before delivery. This is also the cut off point for any additions or changes to your order. Our yard team will have banded and tagged your order ready to go so changes will not be possible.
MARCH-AUGUST IS OUR BUSIEST TIME AND LEAD TIME FOR DELIVERIES CAN BE UP TO TWO WEEKS.